Terms and Conditions

Generalities

These terms and conditions describe and regulate the terms and conditions for the use of our website and online store. We recommend that you read them carefully so that you are aware of our store policies.

By accessing the Cake Pop Undertaking Spa website, we assume that you accept the terms and conditions in full. Please do not continue to use the website if you do not agree to all the terms and conditions stated on this page.

Payment methods

Unless a different means is indicated for specific cases or offers, the products and services reported on this website can only be paid through:

• Wire transfer.
• Bank credit cards issued in the Republic of Chile that are accepted by the Webpay Plus and Flow platforms (Visa, Mastercard, Dinners Club International, American Express or Magna).
• Bank debit cards issued in Chile that are part of the Redcompra system.

The costs and charges associated with the use of the cards, as well as the amount of each fee, will depend on the conditions that the user agreed with their issuing bank. Users also declare to understand that these payment methods or portals belong to and are controlled by external companies not linked to Cake Pop Undertaking Spa, thus, the correct functioning of their online payment tools and/or buttons will be of exclusive responsibility of those who provide these services and in no case of Cake Pop Undertaking Spa.

Discount coupons

Promotional codes or discount coupons are codes that can be associated with specific products or product categories and that are entered at checkout to access benefits, available offers or compensation.

The benefits of promotional codes can be expressed in a fixed discount amount or in a percentage discount that will be applied to the normal price when entered in the shopping cart before paying. Some discounts may require a minimum purchase amount in the category associated with the promotion to be valid and/or others may have a maximum discount amount.

Discounts and promotional codes cannot be combined with other promotions and/or sales, and they can only be used on the Cake Pop Undertaking Spa website.

Shipping Times and Costs

Although the delivery times within Chile by Cake Pop Undertaking Spa consider that your order will be delivered to the chosen courier within a maximum period of 15 business days, the delivery times will depend exclusively on the logistics partner, which in this case , are Starken and Correos de Chile. The shipping period will begin to take effect once payment has been made and you will be informed via email of the tracking number and the estimated delivery date once the products are received by the company in charge.

The information provided is the exclusive responsibility of the person who is requesting or purchasing the product and Cake Pop Undertaking Spa will not be responsible if the data provided is incorrect (personal information, shipping address, incorrect and/or incomplete data). .

For more information, please review our shipping policy.

Stock Breaks

Despite our constant efforts to keep the available online stock updated, it is possible that your order may experience a stock shortage in relation to an item or product requested.

Any stock shortage will be notified by our customer service team, thus, to resolve this problem, the following options are presented:

• Cancellation of the purchase and full refund of the money to the buyer.
• Partial shipment of the order and proportional refund of money for missing products.
• Management of product change subject to available stock that has the same value.

Legal guarantee

Cake Pop Undertaking Spa in full compliance with the provisions of Law No. 19,496 on the protection of consumer rights that regulate the "Legal Guarantee" in its articles 19, 20 and 21, determines that all new products acquired through the Cake Pop Undertaking Spa website has the right to exercise its legal guarantee, as long as it has manufacturing defects that prevent the normal operation or use for which it was created within a maximum period of six months from the receipt of the purchase. .

The legal guarantee does not cover any type of accessory (photocards, polaroids, postcards, posters, etc.) that is not fundamental or essential for the operation of the product and is subject to evaluation by the supplier within a period of up to 25 business days to determine that The indicated failure is not a consequence of the consumer's manipulation.

Exchanges, returns and/or right of withdrawal

Law No. 19,496 also establishes the right of withdrawal in those purchases made through the internet or any other remote electronic means within the first 10 days from the confirmation of the purchase, and in the case of products purchased for delivery immediate, from the moment the customer receives their purchase.

Any exchange or refund will be effective within the stipulated period according to the law only if the product was not used, does not present damage attributable to the customer after receiving it, is sealed and retains all its accessories, labels and original packaging in perfect condition. If more than 10 days have passed since the product arrived in your hands, you will not be offered a refund and/or exchange of any kind.

To make an exchange and/or refund request, the buyer must contact customer service through the contact form or by email . Subsequently, our team will review your background and ask you to send photos and videos of the product to verify its condition within a period of up to 5 business days.

If your request is accepted, consider that all shipping costs involved in this process will be the exclusive responsibility of the customer.

In the event of a refund, Cake Pop Undertaking Spa will make the refund to the original payment method or to the method agreed upon with customer service within a maximum period of 72 hours.

Failure to pay pending values for items reserved with credit or shipping and customs amounts within the stipulated period without requesting an extension of this with the Cake Pop Undertaking Spa customer service team, will be considered as abandonment of the product from of 10 days counted from the end of the period.

For more details, please review our exchange and/or returns policy.

Responsibility

Under no circumstances will Cake Pop Undertaking Spa be liable for:

• The improper use that users of the website may make of the materials displayed, industrial property rights and intellectual property rights.
• Access by minors and/or improper use of the web pages by them, under the terms of the corresponding legislation.
• Damage or possible damages that may be caused to buyers and/or users due to the operation of the search tools and errors generated by the technical elements of the website or search engines.
• Contents of the pages that buyers or users can access with or without authorization from Cake Pop Undertaking Spa.
• Loss, misuse or unauthorized use of your validation code, either by buyers or third parties, after the purchase has been made in the manner expressed in the terms and conditions. Likewise, the parties acknowledge and record that the Cake Pop Undertaking Spa website is not infallible, and therefore, circumstances beyond their control may arise that imply that the platform is not operational for a certain period of time. Cake Pop Undertaking Spa does not guarantee the availability and continuity of the website's operation.
• In the event that the price or value of an item, due to an inadvertent error by the Cake Pop Undertaking Spa team, is published at a value much lower than its actual cost (for example, sale price $0, $1, $10, etc. ), Cake Pop Undertaking Spa reserves the right to void the transaction. In such cases, Cake Pop Undertaking Spa will try to restore the website as quickly as possible, without being held liable.
• Cake Pop Undertaking Spa will not be responsible for the presence of viruses or other elements in the electronic documents stored in the users' computer systems.
• Cake Pop Undertaking Spa will not be liable for any damages caused to the client that are a consequence of the inappropriate use of the technologies made available to them, regardless of the way in which these technologies are inappropriately used.
• Cake Pop Undertaking Spa will not be responsible for any damage caused to the site due to improper use and bad faith by users and/or buyers. However, in the event that a double charge or payment is made during a website failure, Cake Pop Undertaking Spa customer service will contact the buyer or user to return the amount of the overpayment within a maximum period of 72 hours from receipt of the respective written claim by the user or buyer, in which all the corresponding documents and payment receipts are attached.

cookies

We employ the use of cookies. By using the Cake Pop Undertaking Spa website, you agree to the use of cookies in accordance with our privacy policy . Most of today's modern interactive websites use cookies to improve their functionality by retrieving user information during each visit. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise indicated, Cake Pop Undertaking Spa and/or its licensors own the intellectual property rights of all material displayed on this website and its social networks.

All intellectual property rights are reserved. You may view and/or print pages from the Cake Pop Undertaking Spa website for your personal use subject to the restrictions set out in these terms and conditions.

You must not:

• Republish material from the Cake Pop Undertaking Spa official website or social networks.
• Sell, rent or sub-license material from the Cake Pop Undertaking Spa website.
• Reproduce, duplicate or copy material from he Cake Pop Undertaking Spa website.
• Redistribute content from Cake Pop Undertaking Spa, unless the content is specifically made for redistribution.

Legal warning

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, suitability for the purpose and/or the use of reasonable care and skill).

Nothing in this legal notice:

• Limit or exclude our or your liability for death or personal injury resulting from negligence.
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• Limit any of our or your liabilities in any way that is not permitted under applicable law.
• It excludes any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in this legal notice:

1. They are subject to the previous paragraph; and
   
2. They govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.